eConfluence Quality Transcription Source

1. CEO/BDO/Admin:

 General owner of the company.
 Obtains, secures and maintains sufficient clients for financial resources for development or future expansion.
 Attend workshops, trade shows, and seminars to keep up-to-date on changes in the industry.
 Adopt a team approach. Work closely with Supervisor and HB Admin in pursuing common goals.
 Develop a situation analysis of the company as a whole including its strengths, weaknesses, opportunities and threats to assist in the development of a strategic plan for the future of the business.
 Develop human resources plan and personnel management policies and procedures which include scope, penalties, salary and wages schemes, et cetera.

2. SUPERVISOR:

 Determine the duties to be performed and select the best-qualified candidate.
 Provide appropriate orientation for the employee.
 Give employees the information, technology and reference materials necessary to perform their jobs.
 Provides training as an ongoing activity, crucial for new staff as well as for long-term staff who take on new responsibilities or who experience changes/challenges in the way their existing duties need to be performed.
 Assign audio files to the employee, explaining how those shall be transcribed.
 Develop evaluation and performance appraisal and make sure the employees are familiar with the evaluation process.
 Recommend performance awards and/or merit increases when appropriate.
 Address performance problems through corrective action and or dismissal.

3. HB ADMIN/HR:

 Coordinate closely with the CEO in the preparation, development and implementation of procedures and policies.
 Implement/administer human resources plan and personnel management policies and procedures developed by the CEO.
 Work with the business office to conduct the recruitment interviews, screening applications, interviewing candidates, checking references and documenting the selection.
 Administering payroll and maintaining employee records.
 Deal with grievances and implementing disciplinary procedures.
 Monitor daily allocation assigned by the supervisor to senior editors, junior editors and BTs.
 Monitor TAT compliance of the Senior Editors.
 Recommend solutions to resolve compliance difficulties.
 Provide basic counseling to staff who have performance related obstacles.
 Provide advice and recommendations on disciplinary actions.
 Monitor scheduled absences such as holidays or travel and coordinate actions to ensure the staff absence has been adequately covered off to ensure continuity of services.
 Coordinate staff recruitment and selection process in order to ensure a timely organized and comprehensive procedure is used to hire staff.
 Provide advice and assistance to staff and management on pay and benefits systems.
 Arrange for meetings as required and necessary.

4. IT SPECIALIST:

 Oversees and maintains company website.
 Oversees security of data/files kept in repository.
 Attend workshops, trade shows, and seminars to keep up-to-date on changes in the industry.
 Adopt a team approach. Work closely with Supervisor and HB Admin in pursuing common goals.
 Develop IT related management, policies and procedures, et cetera.
 Manage email information queries/questions.

4. SENIOR EDITOR:

 Work closely with the BTs.
 Provides final and clean output of transcripts.
 Monitor TAT compliance of the BTs.
 Recommend solutions to resolve compliance difficulties.
 Formulate and organize performance evaluation for basic feedback and counseling to the BTs specially those having performance related obstacles.

5. JUNIOR EDITOR:

 Work closely with the BTs.
 2nd-pass; prepares pre-edited output of transcripts.
 Monitor TAT compliance of the BTs.
 Recommend solutions to resolve compliance difficulties.
 Formulate and organize performance evaluation for basic feedback and counseling to the BTs specially those having performance related obstacles.

6. TRANSCRIPTIONISTS(BT):

 Provide quality transcription output.
 Performs necessary research of related information.
 Follow strict compliance TAT requirements.
 Coordinate appropriate document information directly to the junior or senior editors only.
 Strictly follow Non Disclosure Agreement(NDA).